What software maintenance includes
Support is broader than bug fixing. Applications need dependency updates, security review, deployment knowledge, performance monitoring and controlled changes as the business evolves.
- Issue diagnosis and fixes
- Enhancements and change requests
- Dependency and framework updates
- Performance investigation
- Deployment and release support
- Documentation and knowledge capture
Taking over an existing application
Where documentation is limited, we can review the codebase, infrastructure, data flows and deployment process to build a supportable understanding before making significant changes.
A sensible long-term model
For business-critical applications, retained support provides continuity and reduces the risk of rediscovering the system from scratch each time something needs attention.
Need help deciding the right approach?
Forge Soft can start with the problem and work backwards to the right technical solution rather than selling a fixed package.
Forge Soft can start with the problem and work backwards to the right technical solution rather than selling a fixed package.